Due to the personal and hygienic nature of skincare products, we can only accept returns on unopened, unused items in their original packaging, within 14 days of receipt (or pickup).
If your item arrives damaged or defective, please contact us within 48 hours of receiving your order at (604) 939-5052 or queens.coquitlam@gmail.com, with a photo of the item. We’ll arrange a replacement or refund at no additional cost.
Once your return is received and inspected, we’ll notify you of the approval status. Approved refunds are processed within 5–10 business days to your original payment method. Original shipping charges are non-refundable.
Contact us with your order number before sending anything back.
Queen’s Therapy | 1140 Austin Ave #150, Coquitlam, BC V3K 3P5
📞 (604) 939-5052 | 📧 queens.coquitlam@gmail.com
