Privacy Policy

Last updated: 08/21/ 2026

Queen’s Therapy (“we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit our website (queenstherapy.ca), book an appointment, or purchase products from us.

Information We Collect

• Contact information: name, email, phone number, mailing address, submitted through our contact form, booking system, or checkout process
• Booking and treatment information: appointment details submitted through Jane App (our third-party booking platform), which has its own privacy policy
• Order information: billing and shipping address, order history, submitted when you purchase products through our online shop
• Payment information: processed securely by Square; we do not store your full credit card details on our servers
• Website usage data: standard analytics data (pages visited, browser type) collected automatically

How We Use Your Information

• To schedule and manage appointments
• To process and fulfill product orders, including shipping and payment processing
• To respond to inquiries sent via our contact form or email
• To send appointment reminders or order updates
• To comply with legal and regulatory obligations

Third-Party Service Providers

We work with the following third parties, each of which processes certain personal information on our behalf and maintains its own privacy practices:

• Jane App (appointment booking)
• Square (payment processing)
• WooCommerce / WordPress hosting provider (website and order data storage)

Health Information

As a healthcare clinic, treatment notes and health-related information you share with our practitioners are kept confidential and are used solely for the purpose of providing your care, consistent with applicable healthcare privacy regulations in British Columbia.

Data Retention

We retain personal information only as long as necessary to fulfill the purposes described above, or as required by law.

Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us at queens.coquitlam@gmail.com. We will respond within a reasonable timeframe.

Cookies

Our website may use cookies to improve your browsing experience. You can disable cookies through your browser settings.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

Contact Us

Questions about this Privacy Policy can be directed to:

Queen’s Therapy | 1140 Austin Ave #150, Coquitlam, BC V3K 3P5

📞 (604) 939-5052 | 📧 queens.coquitlam@gmail.com